Returns & Refunds
RETURNS All items returned are subject to a 25% (twenty-five percent) restocking fee. Returns are not accepted on wiring harnesses, ECUs, electrical products, piston sets, traction bars, mount kits, special orders and custom orders. No exceptions will be made for returning these items. Innovative mount kits are returnable under warranty (exchange/ repair) only with the manufacturer directly & are subject to shipping & handling charges. Out of Stock orders are also considered special order parts.
All other returns or exchanges are accepted within 5 days after date of receipt of goods. It is the customers responsibility to contact Swapshopracing.com within this time period to be eligible for a return. A (RA#) Return Authorization Number must be issued before returning product. You may contact us by way of telephone at 626 261-4052. An RA# must be clearly marked on return packages, otherwise package will be refused. All returns must be unused, in the same condition as sold to buyer and in its original packaging. Returned parts with missing packaging, instructions are not returnable. The returned item(s) must be accompanied with a copy of the original invoice.
No returns or exchanges will be allowed if the item shows signs of having been installed, scratched, damaged or modified. Wheels, which have been mounted, are not returnable. If Swapshopracing.com does not accept a returned item as being defective and/or returnable for any reason, the buyer must accept any incurred cost. It is the responsibility of the customer to verify the correct part before ordering and installing a particular part.
REFUNDS A refund, exchange or core return will not be made until all items are returned to Swapshopracing .com. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. All other non-credit card orders will be refunded by either company check or store credit. Refused shipments sent back to Swapshopracing.com do not constitute a refund or credit. Swapshopracing.com reserve the right to charge the customer shipping & handling costs for the refused shipment and a 25% restocking fee.
CANCELLATIONS Any order which is canceled with Swapshopracing.com will be subject to a cancellation fee of 5% (five percent). Once an order has shipped or is in processing it can not be canceled. Special ordered items and Custom Products cannot be canceled or returned. Pre-orders that have been confirmed and then later requested to cancel are subject to the same standard 5% cancellation fee.
Please note that as of October 10/09/19 our online processors including Pay Pal are now retaining processing fees on full refunds. Any cancellations or full refunds for any reason will be minus these fees. This is separate from any cancellation fee. Alternatively we can offer full store credit rather than refunding a canceled order to avoid this fee.
WARRANTY All products sold by Swapshopracing.com are only subject to the manufacturer's warranty. Manufacturer warranty will not be honored if the customer’s mishandling, abuse or faulty installation causes the defect.
Shipping Address:
Swap Shop Racing
10980 Arrow Route #102
Rancho Cucamonga, CA 91730
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